I feel the biggest problem is, that customer care service has gone out the window as far as l am concerned, Vm/ Ntl/ Telwest whoever your with, they don't give a damn about customers, as they know that customers won't leave them, l can honestly say that with Sky, they can normally clear a problem within minutes, and they know what they are talking about.
If you contact VM, nine times out of ten, they will put the phone down on you, then they will pass you to someone else, then an engineer will come on the and tell you, what you already know,you switch off etc, l have a cable box at the end of my road, it has been OPEN for the past MONTH, an yet there has been cable vans down out road. I think it is about time VM put the customer
first