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Bluey69 · 09-08-2007, 18:24

I agree with you NTL User that customer service staff do have a difficult and demanding job dealing with irate customers.

What annoys me is that in the 7 phone conversations I have had with customer service staff since January this year each person has told me that they have sorted out the error on the VM billing system and that I would be credited with the amount I have been over charged on my next statement. But guess what nothing has been done.

I have even had a letter from the Customer Loyalty & Resolution Manager saying that a member of his team will contact me within 15 days to sort out the problem. Here I am 21 days later and not a call from VM.

I am now well down the line of VM’s complaints procedure and if I don’t receive a call from VM within 14 days my Solicitor will be taking up my complaint.

09-08-2007, 18:24	#181
Bluey69 cf.member Join Date: Aug 2007 Posts: 6	Re: ntl complaints procedures. I agree with you NTL User that customer service staff do have a difficult and demanding job dealing with irate customers. What annoys me is that in the 7 phone conversations I have had with customer service staff since January this year each person has told me that they have sorted out the error on the VM billing system and that I would be credited with the amount I have been over charged on my next statement. But guess what nothing has been done. I have even had a letter from the Customer Loyalty & Resolution Manager saying that a member of his team will contact me within 15 days to sort out the problem. Here I am 21 days later and not a call from VM. I am now well down the line of VM’s complaints procedure and if I don’t receive a call from VM within 14 days my Solicitor will be taking up my complaint.