Quote:
Originally Posted by Bluey69
Here is the name and address of a contact i am dealing with at VM.
Ryan Pursey
Customer Loyalty & Resolution Manager
Virgin Media
PO Box 333
Matrix Court
SWANSEA
SA7 9BB
You never know he may be able to sort out your problems. I doubt it though if he is as much use as everyone else in VM's customer services.
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The very same person who helped sort my own bill when i was overcharged by quite a large amount. He was polite,informative in his letters to me and above all understanding and managed to sort my overcharge simply and quickly. They still get my bill wrong every month and will no doubt have to go through it again but from my experience the man is a star.