[Hogweed]

Found this site by accident. Don’t waste your time trying to complain, get treated courteously, or get any kind of professional behaviour out of Telewest/NTL/Richard bloody Branson.

My broadband was next to unusable for 2 months, and my TV service for many months. When I complained politely to them, they put the phone down. Someone who identified himself as a manager tried VERY hard to persuade me to format my hard disk! All complaints were ignored.

I started writing to the CEO who, WEEKS later, would get one of his junior oiks to phone back. They were very polite but knew NOTHING whatever, and again tried to blame my PC. I am a computer engineer, and have at any one time several different PCs, with different operating systems and browsers at my disposal – but still, it HAD to be a problem with my PC.

After several weeks of being treated either with contempt or like a child, I got my MP involved. HE was treated with contempt too, and gave up. I wrote to Ofcom – they snootily told me they “didn't consider individual complaints”. I found various other regulatory bodes, and complained to them (ISP Association etc). All were arrogant and dismissive.

My MP wrote to the Minister for Communications – UTTERLY complacent, and made his response sound like he’d got something dirty in his hand by touching an e-mail from me.

The fact is, you have NO redress against this utter shower; they don’t give a toss about you, and neither do any of the other Fat Cat regulators etc.

Abandon them in droves, as I am about to do. The only thing Branson and his like understand is money – or the threat of losing it.

However, if you want to waste some of your time:

Mr Steve Birch
CEO
NTL/Telewest
National Customer Liaison Centre
Evolution House
1 Chippingham Street
Attercliffe
SHEFFIELD
S9 3SE