Quote:
Originally Posted by Theodoric
However, I put the following questions to anyone out there.
1) Is there a formal VM complaints procedure?
2) If so, where can anyone readily obtain a copy of it?
3) If it exists does it lay out a definite sequence of steps, including estimated times of each step, that the complainant should follow. Also, does it say what further action can be taken by the complainant if deadlock between them and VM is reached.
|
1) From what I`ve been told about the complaints procedure I believe it to be something like this...
E-mails are quickly read and then all non funny ones are deleted. These funny ones then compete for the 'funniest e-mail' competition which is held at the christmas party.
All letters sent to Richard Branson, the Managing Directors office, the Complaints Department, are all redirected to one building somewhere in the country. Where after being checked for bombs and other little nasties, about 1 in 10 is thrown straight in the bin so they can claim they never got it.
The letters are then all sent to India, where they are then scanned into a computer and attached to the relivant account. Then
after the 10 days in which they promised to get back to you, someone finally reads the letter and responds in the manor they see fit.
2) These procedure can readily be found at Challenger Deep in the Marianas Trench, located in the Pacific.
3) Their is a time scale in place but it does not use days, it is measured in ice ages. Or 3 months which ever comes sooner. In the case of a deadlock it`s probably best to see an independant adjudicator and mabye get the lawers in.