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KaveMan · 20-07-2007, 21:19

Well I have been enjoying my 20Meg since the day it came online without a single drop, that is until coming home this evening to find things a little slow. I've had a look at the modem config & I now find myself on 5Meg. I've called that ever helpfull excuse for a tech support line who have given me the excuse that due to problems with the 20Meg servers everyone is having slow browsing problems. So I have asked if that is why I have been dropped to 5Meg since I certainly haven't hit half a gig of the download never mind all three, reply....

Dead silence, so next thing he says was what sites am I checking my speed with?

Me: Erm the modem config I'm looking at right now!

Tech Sup: Longer silence...

Me: So when can I expect to be taken off traffic shaping then?

Tech Sup: Long silence.... then finaly a reply... "I can not say!"

Me: Gee thanks a lot, have a nice day now. (HUNG UP)

20-07-2007, 21:19	#1501
KaveMan Inactive Join Date: May 2007 Posts: 0	Re: Traffic Shaping Affecting All Tiers Well I have been enjoying my 20Meg since the day it came online without a single drop, that is until coming home this evening to find things a little slow. I've had a look at the modem config & I now find myself on 5Meg. I've called that ever helpfull excuse for a tech support line who have given me the excuse that due to problems with the 20Meg servers everyone is having slow browsing problems. So I have asked if that is why I have been dropped to 5Meg since I certainly haven't hit half a gig of the download never mind all three, reply.... Dead silence, so next thing he says was what sites am I checking my speed with? Me: Erm the modem config I'm looking at right now! Tech Sup: Longer silence... Me: So when can I expect to be taken off traffic shaping then? Tech Sup: Long silence.... then finaly a reply... "I can not say!" Me: Gee thanks a lot, have a nice day now. (HUNG UP)