[Chris]

Originally Posted by Data

Ok. This is a par for the course event in many peoples lives. Missed appointments, days off work etc. It's not out of the ordinary for many companies.

Why did you post it openly? It's a personal letter. To request help from the Staff would have been a better option, via PM, IMO.

Anyway....
It's so long that it becomes boring. Get the point made quickly. One paragraph is more than sufficient.

Call me harsh, but all i can see is that VM could possibly give you some sort of concession for the lost service. Maybe a good will gesture.

You're harsh.