Cable Forum - View Single Post - Dumped without warning by Cable & Wireless

K-meister · 18-07-2007, 18:32

I am a Cable & Wireless business customer (transferred automatically over from Bulldog) and last month they sent an email saying they were going to terminate our service in 30 days:-

"
Following an evaluation of our business strategy we have concluded that
we are unable to economically maintain our services within the
residential sector. With regret, we are terminating your service in
accordance with clause 5.4 of the terms and conditions which states the
following:
"Either of us may end a Service or the contract by giving not less than
thirty (30) days prior notice
"

Of course we are not in the residential sector so they are a little confused. Other than that, fair enough as 30 days is long enough to get a new connection.
However, it is now 19 days later and both our phone service and internet service have suddenly gone dead without warning! Their customer service department refused to comment and said someone would phone us back, they have had a day and nobody has called. It appears that they have cut us off early and would rather wash their hands of us than fix the error.
Thanks to C&W's blunder we are now a business running without any phone service or internet, which makes it almost impossible to do our work. I am so angry at this.

Has anyone else experienced this treatment from them?

18-07-2007, 18:32	#1
K-meister Inactive Join Date: Jul 2007 Posts: 1	Dumped without warning by Cable & Wireless I am a Cable & Wireless business customer (transferred automatically over from Bulldog) and last month they sent an email saying they were going to terminate our service in 30 days:- " Following an evaluation of our business strategy we have concluded that we are unable to economically maintain our services within the residential sector. With regret, we are terminating your service in accordance with clause 5.4 of the terms and conditions which states the following: "Either of us may end a Service or the contract by giving not less than thirty (30) days prior notice " Of course we are not in the residential sector so they are a little confused. Other than that, fair enough as 30 days is long enough to get a new connection. However, it is now 19 days later and both our phone service and internet service have suddenly gone dead without warning! Their customer service department refused to comment and said someone would phone us back, they have had a day and nobody has called. It appears that they have cut us off early and would rather wash their hands of us than fix the error. Thanks to C&W's blunder we are now a business running without any phone service or internet, which makes it almost impossible to do our work. I am so angry at this. Has anyone else experienced this treatment from them?