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Peil · 16-06-2007, 17:25

I have just been on the phone to faults about the same issue - VOD not working in the Glasgow area since last night - they have an IVR message on there acknowledging that there is a VOD in the Glasgow area.

Problem I have is that I bought a film last night and it was only when I tried to play it that I got an error message.
Now as the fault is still ongoing almost 20 hours later, I am trying to get someone in customer service to acknowledge that should get a refund on the rental fee, but they have a further message on saying "We appear to be unusually busy at the moment, perhaps you could call back later"

Shambolic service, not even the option of a callback, which I have used with VM before.
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16-06-2007, 17:25	#6
Peil cf.member Join Date: Jan 2005 Services: NTL Family Pack + Sky Sports 4Mb Internet Posts: 57	Re: VOD message I have just been on the phone to faults about the same issue - VOD not working in the Glasgow area since last night - they have an IVR message on there acknowledging that there is a VOD in the Glasgow area. Problem I have is that I bought a film last night and it was only when I tried to play it that I got an error message. Now as the fault is still ongoing almost 20 hours later, I am trying to get someone in customer service to acknowledge that should get a refund on the rental fee, but they have a further message on saying "We appear to be unusually busy at the moment, perhaps you could call back later" Shambolic service, not even the option of a callback, which I have used with VM before. .