[dontpannic]

I'm sorry Peppe, but I think your conclusions are quite, quite wrong!

I've had cable for 9/10 years now (started with NYNEX, then C&W, then NTL, now Virgin), and I have to say the services are very good. I don't understand what your "Youtube Address" is going to prove?

I'm on the VIP Pack now - no freezing pictures on either set top box, 20meg broadband without a hitch and the phone has never let us down at all, so I can't see how you can say the entire network is rusting away and is unreliable. I would try and get a different Tech seeing as if your problems are so bad there must be something wrong with your equipment.

So, if you don't want to read all that let me put it into conclusion in your native text:

Don't generalise, the entire Virgin network is not rusting away, I and I'm sure many others DO NOT have the same troubles as you do!!!