Quote:
Originally Posted by dmeldrum
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I've several different Caller Display phones, so I'm sure it is not a compatibility issue. I've had Caller Display on BT for over ten years and I consider it a basic feature of a phone service. If it really isn't available, I don't think I'll stick with the Virgin phone.
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I'm afraid that if you consider this a basic feature, then you're probably out of luck. I've beaten my head against this particular brick wall a number of times over the years. All you will ever get from VM (as from ntl before them) is whether or not it is available in a particular area and, as you're finding out the hard way, even this can be difficult.
If you try to get any further information, eg time scales, you will find that VM will simply refuse, point blank, to discuss the issue. Perhaps I'm being unduly cynical, but I've always taken this to mean that they have something to hide.
The VM site is
still claiming, "We've got the lot. From Call Waiting and Caller Display . . .". You will note that there are no ifs and no buts; it is simply totally untrue. I'd be interested to know why VM still insist on promising something that they know very well that they can't deliver.