[iadom]

Thanks for the links, I have had several e-mails from customer services, all very polite, apologetic and generally sound, it does not negate the fact that after admitting they had made a mistake they could not promise a delivery date sooner than eight days after the broken appointment. They have stock, they have the transport, it would have been delivered from the Trafford Park store in all likelihood, a 45 minute drive from my house at the most. It should have been a number one priority to rectify this mistake and deliver the items today, not next Monday.

I will post a message following the links above, however there is nothing I have posted here that I have not already put in my e-mails to them. As long as the funds are returned to my account I will be happy, I don't want concessions or compensation, goods in lieu or anything like that. I just want good old fashioned service of the type that I strive to give my customers.

Jim.