Quote:
Originally Posted by RXP
Just got off the phone with retentions. I'm still on my minimum 12 month contract so they wouldn't cancel it. He said it's not a big enough change of service and that they've had terms and conditions in the contract which make it all fine and dandy.
Er.... the FUP said it's unlimited before. This is a new term in the contract and therefore I should be able to terminate it. But Virgin aren't palying fair.
He also spoke blatent lies. Said Sky's max service has a 60gb a month cap. Said the Virgin limit was 6gb and insisted bandwidth was cut in half not a quarter. Also said Virgin have fastest broadband in the UK and I wont get faster anywhere else. This kind of mis-selling is dishonest and unlawful if it induces you to stay in the contract (misrepresentation). Next time I call to cancel, I'll be recording the call and suing for damages.
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If this is a new term in the contract then the customer should be notified.
On being notified you either ( a ) do nothing about it, and so are seen by vm as accepting their new conditions or ( b ) give them 30 days notice of cancellation of bb.
If they try it on take it through the small claims court route, they will settle before it gets that far.
Vm cs will fill your ears with BS if you are a willing listener.
---------- Post added at 23:59 ---------- Previous post was at 23:56 ----------
Quote:
Originally Posted by Stuart C
The significance of the 5% figure is that (according to Ignition, an ex-member who worked at NTL for years) 5% of Virgin's users are using more bandwidth than the other 95% of users combined.
If you have had bad service from NTL/Virgin for as long as you appear to have, how come you are still with them?
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I do not have to justify my custom with vm with you or anyone, but given the recent draconian rip off change to their contract things may be changing, by the way, having an account with a company does not mean I have to toe the line unlike some on here.