Quote:
Originally Posted by kar
I find that internet providers suddenly get very limited when discussing EXACTLY what they mean by 'limits' :-)
Really, if Virgin want to bring in some sort of 'traffic management' or whatever euphemism they want to give it, that's fine. But I just wish they would be upfront about it, don't couch it in BS just tell it as it is.
After all don't virgin try and market themselves as straight shooters?
If other ISPs offer crazy 'true unlimited' that's great. I'll make a value judgement when I get all the info to hand. But the way Virgin have implemented this 'network management' without any sort of customer service / marketing plan in effect has been an example of very poor management.
The problem isn't that they are capping people. It's that they aren't telling customers that they are being capped and why. That much imo is inexcusable.
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A very fair comment indeed.