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Scotty · 30-04-2007, 20:08

For the last few weeks I've been getting around 2-2.5Mb instead of 4Mb.

I called tonight and was told I should bear with it as it would be improved in the future but they couldn't give a timescale. I wasn't happy with this (surprise!!) so spoke to someone else. They told me that there were too many customers connected in my area (well I didn't do it!!) and that at peak times there would be a downgraded service. Since I only use it outside office hours, I effectively only get the downgraded service which is not what I'm paying for. I was told that my "ubr" was being looked at and should be resolved during the weekly review....although they've been aware of the issue since the 10th and it's still not sorted.

Now since I'm upgrading to 10Mb next Wednesday (when the new modem gets installed) and then the free upgrade to 20Mb, I can't see how the network will cope when it can't cope with 4Mb.

I got fobbed off by "please wait until you've got your new modem and that'll give us the time to resolve the area problem".

That'll be a month since they've been aware of the contention. Not good enough. I wonder how many punters are paying for a service that they're not getting.

30-04-2007, 20:08	#35
Scotty Inactive Join Date: Jan 2004 Location: Essex Services: 20Mb Broadband, XL TV, V+, XL Phone Posts: 38	Re: Traffic Shaping Affecting All Tiers For the last few weeks I've been getting around 2-2.5Mb instead of 4Mb. I called tonight and was told I should bear with it as it would be improved in the future but they couldn't give a timescale. I wasn't happy with this (surprise!!) so spoke to someone else. They told me that there were too many customers connected in my area (well I didn't do it!!) and that at peak times there would be a downgraded service. Since I only use it outside office hours, I effectively only get the downgraded service which is not what I'm paying for. I was told that my "ubr" was being looked at and should be resolved during the weekly review....although they've been aware of the issue since the 10th and it's still not sorted. Now since I'm upgrading to 10Mb next Wednesday (when the new modem gets installed) and then the free upgrade to 20Mb, I can't see how the network will cope when it can't cope with 4Mb. I got fobbed off by "please wait until you've got your new modem and that'll give us the time to resolve the area problem". That'll be a month since they've been aware of the contention. Not good enough. I wonder how many punters are paying for a service that they're not getting.