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nnkuk · 25-04-2007, 15:33

Hi all, first time posting here and unfortunately its a moan.

Over the past three weeks my internet connection (4mb service) has been continuously dropping. Having looked at the cable modem configuration page I have noticed that the Downstream Power Level Downstream SNR and Upstream Power level are always N/A. No IP is assigned during this time and the service becomes unusable. The sync light remains constant however the ready light flashes and the problem is only resolved when this goes back to normal. I am using an NTL 120 modem and am in the E15 postcode. I have tried ringing tech support 4 times and they never seem to have logged the previous calls, all that ends up happening is I power cycle the modem and then am told they doing tests and will get back to me but never do.

Thanks.

25-04-2007, 15:33	#1
nnkuk cf.member Join Date: Apr 2007 Posts: 17	Connection dropping with no power Hi all, first time posting here and unfortunately its a moan. Over the past three weeks my internet connection (4mb service) has been continuously dropping. Having looked at the cable modem configuration page I have noticed that the Downstream Power Level Downstream SNR and Upstream Power level are always N/A. No IP is assigned during this time and the service becomes unusable. The sync light remains constant however the ready light flashes and the problem is only resolved when this goes back to normal. I am using an NTL 120 modem and am in the E15 postcode. I have tried ringing tech support 4 times and they never seem to have logged the previous calls, all that ends up happening is I power cycle the modem and then am told they doing tests and will get back to me but never do. Thanks.