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mark*w · 17-04-2007, 12:26

Hi,

I hope someone can help me, I'm a new Virgin Media customer (NTL area), DE72, or 01332 area code.

I've recently just got cable broadband, tv, and a phone line installed (Thursday last week in fact). My wife warned me about NTL's customer service, but I said it was Virgin now so it must be better.

Everything was installed on Thursday and we tested the telephone line (which worked fine if a little bit noisy). We left on Friday for a weekend away, and came back to find the phone not working (getting no dial tone and if we rang our number the line came up as engaged). The service came back briefly, once again the line was noisy, but the line has been dead now for 3 days.

I've phoned the customer service number 4 times now (at my expense on my mobile), been put on hold for 30 minutes, had an Indian call centre tell me to phone back as all their systems were down, had another Indian call centre transfer me and finally got through to a UK centre this lunchtime.

But, they're saying they can't get an engineer out to me until Monday morning, plus they couldn't check the fault as their systems were down!! I find that outrageous, my wife is at home and not very well, and doesn't like using her mobile because of the cost, yet I've got to wait a week until they can get someone out to check the line, when it's highly likely it was a faulty installation. Plus, I feel awful for getting Virgin installed and stuffing up the telephone line which is making her feel worse and more stressed.

Is there an emergency telephone line I can call to try and get a quicker service? Or am I really stuck without a landline for a week and a half.

I really hope someone can help.

17-04-2007, 12:26	#1
mark*w cf.member Join Date: Apr 2007 Posts: 2	Without a telephone line for two weeks. Hi, I hope someone can help me, I'm a new Virgin Media customer (NTL area), DE72, or 01332 area code. I've recently just got cable broadband, tv, and a phone line installed (Thursday last week in fact). My wife warned me about NTL's customer service, but I said it was Virgin now so it must be better. Everything was installed on Thursday and we tested the telephone line (which worked fine if a little bit noisy). We left on Friday for a weekend away, and came back to find the phone not working (getting no dial tone and if we rang our number the line came up as engaged). The service came back briefly, once again the line was noisy, but the line has been dead now for 3 days. I've phoned the customer service number 4 times now (at my expense on my mobile), been put on hold for 30 minutes, had an Indian call centre tell me to phone back as all their systems were down, had another Indian call centre transfer me and finally got through to a UK centre this lunchtime. But, they're saying they can't get an engineer out to me until Monday morning, plus they couldn't check the fault as their systems were down!! I find that outrageous, my wife is at home and not very well, and doesn't like using her mobile because of the cost, yet I've got to wait a week until they can get someone out to check the line, when it's highly likely it was a faulty installation. Plus, I feel awful for getting Virgin installed and stuffing up the telephone line which is making her feel worse and more stressed. Is there an emergency telephone line I can call to try and get a quicker service? Or am I really stuck without a landline for a week and a half. I really hope someone can help.