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Re: Can anyone help?
Sounds like you could do with speaking to someone higher up.
Personally i would call up and make sure i get a uk call center, i have found the outsourced callcenters are useless.
Explain the problem nicely, and point out that you cnanot use virgin central nor the movies channel and tell them you have been waiting a long time for it to be resolved. Keep calm at this point.
They are probably going to tell you theres nothing they can do, this is where you want to politly ask for a supervisor, you will probably have to insist on one, but dont take a call back, you want to talk someone now.
It will be a pain, but eventually you will get someone that will be willing to help you. Hold your ground, and don't settle for bu**s**t excuses
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