Cable Forum - View Single Post - free month only if you sign a new 12 month contract.

Paul H · 19-03-2007, 10:22

<quote>

I phoned up my ISP a while ago to cancel my then unusable broadband as
technical support were going around in circles. Retentions managed to
convince me to give technical support another go and said they would call
me back.

They called me back, were a bit more helpful. They said they were willing
to give me a month free because of the trouble I was having, but I would
have to enter into a new 12 month contract.

Crafty way of retaining a customer, try to lock into a 12 month contract
so it doesn't matter that if the broadband can't be fixed because they
can't leave anyway. Bit of an insult really.

</quote>

19-03-2007, 10:22	#1
Paul H Permanently Banned Join Date: Jan 2007 Age: 61 Posts: 610	free month only if you sign a new 12 month contract. <quote> I phoned up my ISP a while ago to cancel my then unusable broadband as technical support were going around in circles. Retentions managed to convince me to give technical support another go and said they would call me back. They called me back, were a bit more helpful. They said they were willing to give me a month free because of the trouble I was having, but I would have to enter into a new 12 month contract. Crafty way of retaining a customer, try to lock into a 12 month contract so it doesn't matter that if the broadband can't be fixed because they can't leave anyway. Bit of an insult really. </quote>