Quote:
Originally Posted by Ntlcable
I found the Virgin Media support helpline appalling, one of the worst I have every had to deal with. When the engineers came out though, they were excellent. Thanks for the help of the people on here who assured me to keep using my NTL account number, after about seven calls an operator found it.
Call Centre 2/10
Engineers 9/10
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Hopefully (says with fingers crossed) that will improve. VM's biggest in house project at the moment is the amalgamation of their customer management systems. TW last year finally consolodated their last region into something called ICOMS, and this year NTL's final two systems are being migrated into the same system. It will potentially provide one billing customer database.
Only time will tell if a simpler billing system means better customer service. I think their biggest problem is retaining quality people, because quality people wil not work with disparate systems. They will also go where the money is better too. Peanuts, chimps....you know the score.
See NTLVictim, done you work for you again, another customer happy with the installers.