Quote:
Originally Posted by AndyCambs
To be fair, you have to allow a reasonable time for them to investigate your complaint. As I posted about - Passenger Focus wanted 35 days to respond to my complaint, and even then took longer.
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I thought the key was getting them to read your complaint, never mind investigate it.
I got a response to my first email, which was basically a cut and paste of the press releace about virgin not paying to keep sky (dont care how they put it thats what happened). However, it didnt answer one of the 10 or 11 questions that i had. But when you get a reply, there is no way for you to reply, no way for you to contact the person that replied to you, and if you do want to reply you have to send in a new message. So really, ive been waiting ab out 3 weeks for answers now. At least everything is working properly, just a little annoyed about the lack of customer service.
Can anyone tell me how to get a response from a human at VM? I'm sure theres a way as you can speak to them, they just dont want to deal with complaints.