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AndyCambs · 15-03-2007, 14:49

To be fair, you have to allow a reasonable time for them to investigate your complaint. As I posted about - Passenger Focus wanted 35 days to respond to my complaint, and even then took longer.

15-03-2007, 14:49	#9
AndyCambs cf.mega poster Join Date: Sep 2005 Location: Peterborough Services: Virgin Media XL Broadband L Virgin Mobile V+ installed! and a happy Virgin Media customer Posts: 1,462	Re: Customer complaint timescale To be fair, you have to allow a reasonable time for them to investigate your complaint. As I posted about - Passenger Focus wanted 35 days to respond to my complaint, and even then took longer.