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gc10360 · 28-02-2007, 12:32

Hope you get it when they say you are!

My installation supposed to have been today but!
the engineer who came out to install a modem and V+ said the box was not on his work sheet. he contacted his boss who said it is because it has not been raised against my accout, even though the VIP accout had been set up.
They I even had to ring up CS and get them to create a new broadband accout because that had not been setup soI had no Pin to install the software.
I was then told after already waiting nearly 4 weeks for the V+ box, that the install date would now be the 14th march.
I told CS rep that the engineer was willing to go to the depot and pick up a box and install it today if I could get the install forced. but it looks like that has not worked. I received a call from CS telling me that they had no boxes available for install today so someone from installs will call me back to let me know when i will get the V+, but no call as of yet, even after calling CS back and explaining to them that I need a date so that i can arrange time off when an engineer is coming out. but CS said they can only get install managers voicemail so they can only leave a message.
so No V+ and no install date except 14th March (until that day)

this is so annoying!!!!!!!

anyone have a number for VM retentions?
and one for SKY?????

28-02-2007, 12:32	#6
gc10360 cf.member Join Date: Dec 2006 Location: Stoke on Trent Services: VIP Pack, Philips 42PFL9632D Optoma HD81 Projector with 92" screen HD DVD & Blu Ray Xbox 360, PS3 Posts: 64	Re: Waiting for Installation Hope you get it when they say you are! My installation supposed to have been today but! the engineer who came out to install a modem and V+ said the box was not on his work sheet. he contacted his boss who said it is because it has not been raised against my accout, even though the VIP accout had been set up. They I even had to ring up CS and get them to create a new broadband accout because that had not been setup soI had no Pin to install the software. I was then told after already waiting nearly 4 weeks for the V+ box, that the install date would now be the 14th march. I told CS rep that the engineer was willing to go to the depot and pick up a box and install it today if I could get the install forced. but it looks like that has not worked. I received a call from CS telling me that they had no boxes available for install today so someone from installs will call me back to let me know when i will get the V+, but no call as of yet, even after calling CS back and explaining to them that I need a date so that i can arrange time off when an engineer is coming out. but CS said they can only get install managers voicemail so they can only leave a message. so No V+ and no install date except 14th March (until that day) this is so annoying!!!!!!! anyone have a number for VM retentions? and one for SKY?????