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AndyCambs · 20-02-2007, 06:00

I had the same problem - they were pretty good about it, and wrote off the cost of the calls made, plus the multi-media message sent as well.
I think it's more the setting up of the direct debit etc. But rather than call (which costs), log into your account on the internet, and email them directly. They'll reply pretty quickly.

20-02-2007, 06:00	#3
AndyCambs cf.mega poster Join Date: Sep 2005 Location: Peterborough Services: Virgin Media XL Broadband L Virgin Mobile V+ installed! and a happy Virgin Media customer Posts: 1,337	Re: Virgin Mobile Problem. I had the same problem - they were pretty good about it, and wrote off the cost of the calls made, plus the multi-media message sent as well. I think it's more the setting up of the direct debit etc. But rather than call (which costs), log into your account on the internet, and email them directly. They'll reply pretty quickly.