Cable Forum - View Single Post - Virgin Media Customer Service- Your Personal Experience

savvychels · 13-02-2007, 11:22

2nd experience of CS since the change. Phoned today to discuss the package change and install for Thursday to see if they could upgrade the package ahead of the V+/SACM install and they can't, but that's because the box won't take the 10Mb (which is why the SACM needed), but the gentleman I spoke to was really good, explained everything, and made notes to himself on the acc't and sent himself an email and will take care of the upgrade himself either late Thurs or early Fri (install Thurs afternoon).

Message said through in 5 minutes or more. Was definitely less than 5 minutes.

So far so good.

Just have to see what happens at the end of the week.

13-02-2007, 11:22	#20
savvychels cf.addict Join Date: Jan 2004 Location: Dorset Services: VIP Standard Posts: 233	Re: Virgin Media Customer Service- Your Personal Experience 2nd experience of CS since the change. Phoned today to discuss the package change and install for Thursday to see if they could upgrade the package ahead of the V+/SACM install and they can't, but that's because the box won't take the 10Mb (which is why the SACM needed), but the gentleman I spoke to was really good, explained everything, and made notes to himself on the acc't and sent himself an email and will take care of the upgrade himself either late Thurs or early Fri (install Thurs afternoon). Message said through in 5 minutes or more. Was definitely less than 5 minutes. So far so good. Just have to see what happens at the end of the week.