Although all customers are now under the Virgin Media umbrella, there are still a number of different technologies in use dependent on your geographical location. These have a significant effect on getting you the correct resolution.
When asking for help please give some basic details where these are known:
- Your location (maybe the first part of your postcode), or town.
- If you are a former ntl or telewest area customer
- If ntl tell us if you were the Bromley (Cable & Wireless) or Langley platform
- The type of Set Top Box or modem that you are using.
The more detail you can provide, ideally under a meaningful thread name, The easier it is for Cable Forum users to offer appropriate advice.