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Originally Posted by gazzae
I have flown with easyjet a lot with work and haven't had any problems with them.
I look at it as a bus in the sky, I don't expect wonderfull customer service and I know if I am late I will miss the flight.
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I think you see the point of the no-frills service, and agree completely. I've flown EasyJet a fair bit as I live about 15 mins from Luton Airport and fly to Holland quite a bit on business (no jokes please, I've them all).
The bus in the sky concept is quite correct. You're not going to get someone offering you compensation if the Number 27 to St Albans is 20 minutes late and you won't get anything if your EasyJet flight is 20 minutes late either.
Likewise if you're ten minutes late for the bus (the one that's on time I mean) then you've missed your bus. Too bad.
As someone mentioned before, ALL airlines close their gates, many a lot longer than 30 minutes before the flight takes off. In my experience of Luton Airport it can take nearly that to clear baggage x-ray alone, and the plane is supposed to be fully ready to go 10 minutes prior to departure time.
With EasyJet you get what you pay for. I don't like them, I'm not a fan - but I don't like busses or trains either and I use them too. And when you think that I can get a flight to Amsterdam for less than the price of a peak ticket to London (all of 35 miles) on the train I think you're getting a good deal.
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Originally Posted by Tricky
All airlines are about providing customer service - let's just say some airlines are better at it and this usually comes down to cost. If I've paid £800 for a upper class seat then I expect smiles etc. if I've paid £9.99 +tax then chuck me in with the chickens we're riding roughshot.
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Don't fly BA then! I've flown Business Class (or whatever they call this these days) long-haul several times - always the same miserable staff, crappy conjealed food, lousy in-flight entertainment and that costs double the 800 quid you're on about! Great flat beds and cute Molton Brown washbag though!
Likewise I've flown Emirates Business Class a few times (always chose the Boeing 777 if you can, not the old Airbuses, new one is great if you can find it) and they couldn't be more different. Great crew, fabulous five course meal that lasted almost as long as the flight, great IFE, better vanity pack too!
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Originally Posted by Halcyon
Most of these airlines only fly local europeon flights so whats wrong with them really ?
As a student I am using Ryan Air as they are cheap and get me to where I want to go. OK, I won't get all the frills of a meal or whatever else and a TV in the back of my seat, but for a short hop over to a european country, I think I can cope.
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Quite right, I couldn't stand to fly EasyJet for anything over 2 hours really - and that's the reason the host of long-haul no-frills airlines that were promised never materialised.
The one thing I think that EasyJet have over RyanAir though is that you fly into main airports. I can't remember which Scandanavian airport it is that RyanAir fly to, but is really actualy in the next country!!