Yep, I kept my cool and was polite. Not really one for ranting and raving. Prefer a more reasoned discussion about stuff
I do have his name, but I don't know where I'd want to go with that.
I got a call back today from a decent lad. Explained that the problem was as I thought, and that "changing information at their servers" wouldn't remove the "recovered content" message - as I'd said to the chap on Saturday.
My box problems have more or less gone away since I got the new EPG, and the guy explain to me how to format the TVDrive, telling me it is probably the best idea. Something the guy on Saturday effectively said I was an idiot for suggesting.
It's maddening that it's taken 6 days to get a call back, but I'm grateful that I got it. I think I was lucky in that the new EPG came down the line and seemed to sort out a lot of the problems which were occuring after my box got corrupted with a reset. I think I was quite fortunate and I thankfully haven't been sitting with a useless box for 6 days.
Thanks for the replies folks.