have spoken to people call centre managers and still no joy!! From experience if i get a director involved it will be sorted very quickly!!
---------- Post added at 12:13 ---------- Previous post was at 11:29 ----------
Ok to explain my problem with o2, yesterday they barred my line without any warning due to high unbilled, i then phoned them and said the bill isn't a problem and i am happy for it to come out by DD, the girl said she would raise my limit and take the barring off the line!! Great!!! I then this morning dig out my agreement with them and read this
Quote:
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5.4 We cannot set usage limits on your account and you will be liable for all Charges incurred by use of your Mobile Phone. We will monitor usage of the Service via your account for the purpose of controlling our credit risk and your exposure to fraudulent usage. If usage on your account gives us cause for concern we will attempt to contact you by text message or by calling your Mobile Phone. If we are unable to contact you we may have to restrict service on your Mobile Phone and/or we will have the right to bar your Mobile Phone. You will need to contact us before you can use any of the chargeable aspects of the Service. You may be required to make an interim payment before Service can be reinstated.
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So off i trot and ring o2 to ask why i had no warning and to seek reassurance this wouldn't happen without warning again..... after talking to 7 people and been on the phone for 1 hour they said thta they couldn't guarentee that they would contact me before they bar in future, so I said to Mike (floor manager) 'what you are saying is that you can't guarentee that o2 wont break the agreement again?'
there was a long silence ....... so i then said in light of this if i want to cancel my contract can i? Quick answer this time No.
Anyone got any thoughts on this?
TIA
Graham
just found this link which gives you email addresses of directors for lots of companies...
http://www.connectotel.com/marcus/ceoemail.html