Quote:
Originally Posted by Nor
Had a TV Drive problem last Saturday. Lost all the content description on my recroded programmes, and the box wasnt working properly at all. Wouldnt record, would crash etc.
Anyway, the MANAGER (after spending TWO HOURS on the phone and being escalated) at the call centre told me that someone would call me back within 4 days. To date, no-one has called. Do they just make this up?
The guy was extremely rude, treating me like something he stepped on. The quote I remember is "I could troubleshoot your problem, but Im not going to"
I have been with NTL for 8 years or somethin, paying over £100 (sometimes £150) every month. I am at the end of my tether to be honest. While its hassle to move to Sky, I cannot deal with the NTL Call Centres any longer, and am about to jump ship.
What to folk think?
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Did you keep your cool?Were you polite?Did you get any names?If yes to to all three then why not make an official complaint about the rudeness and give it another go.
Judging by the number of threads at present about TV Drives at present with such issues I think that they may well be inundated with calls of complaint which is why you had so long a wait.
Hope you get it sorted.
Ah me and the Great Rob agree.
