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Re: Nobody calls you back
Seems to be almost standard that call backs don't happen. But if the manager did say that to you, and you had been civil to him (not casting aspertions but unfortunately many customers after a long wait can be undiplomatic) then such an attitude stinks.
Has the problem been resolved, or does it continue. Are faults able to give you any better ideas?
TBH from the number of comments we're seeing on the forum, the TV Drive was rushed in with the network, or software running on it, not really ready. Hopefully there is a lot of effort behind the scenes to get to grips with it all, and maybe that's where a "4 days" was supposed to be giving them a bit of leeway.
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