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Nor · 01-02-2007, 23:46

Had a TV Drive problem last Saturday. Lost all the content description on my recroded programmes, and the box wasnt working properly at all. Wouldnt record, would crash etc.

Anyway, the MANAGER (after spending TWO HOURS on the phone and being escalated) at the call centre told me that someone would call me back within 4 days. To date, no-one has called. Do they just make this up?

The guy was extremely rude, treating me like something he stepped on. The quote I remember is "I could troubleshoot your problem, but Im not going to"

I have been with NTL for 8 years or somethin, paying over Â£100 (sometimes Â£150) every month. I am at the end of my tether to be honest. While its hassle to move to Sky, I cannot deal with the NTL Call Centres any longer, and am about to jump ship.

What to folk think?

01-02-2007, 23:46	#1
Nor cf.mega poster Join Date: Jun 2003 Location: Scotland Age: 35 Posts: 1,000	Nobody calls you back Had a TV Drive problem last Saturday. Lost all the content description on my recroded programmes, and the box wasnt working properly at all. Wouldnt record, would crash etc. Anyway, the MANAGER (after spending TWO HOURS on the phone and being escalated) at the call centre told me that someone would call me back within 4 days. To date, no-one has called. Do they just make this up? The guy was extremely rude, treating me like something he stepped on. The quote I remember is "I could troubleshoot your problem, but Im not going to" I have been with NTL for 8 years or somethin, paying over Â£100 (sometimes Â£150) every month. I am at the end of my tether to be honest. While its hassle to move to Sky, I cannot deal with the NTL Call Centres any longer, and am about to jump ship. What to folk think? __________________ www.forzamotorsport.co.uk