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prawncocktail · 01-02-2007, 13:26

Hi,
The reason the engineer did not install on your PC was that they are not allowed to touch it in case something breaks.

If you were paying Â£1 per minute I think you were dialling the incorrect number (maybe the dial up technical helpline which is Â£10 pm), the correct technical support number for Broadband is 0845 142 4422 which is a local rate number. They will call you back if you request or do as previously advised and call 150.

Hope that has been of help to you.

Shaun

01-02-2007, 13:26	#5
prawncocktail Virgin Media Cust/Emp Join Date: Feb 2007 Services: 10MB BBI, XL TV, Talk Unlimited, V+, Extra V Box (all ex-TW) Posts: 204	Re: Please Help!! Hi, The reason the engineer did not install on your PC was that they are not allowed to touch it in case something breaks. If you were paying Â£1 per minute I think you were dialling the incorrect number (maybe the dial up technical helpline which is Â£10 pm), the correct technical support number for Broadband is 0845 142 4422 which is a local rate number. They will call you back if you request or do as previously advised and call 150. Hope that has been of help to you. Shaun