[fultime]

My daughter signed up for the phone tv and broadband with telewest,with free installation offer, she told them she was using win 98se on dial up at the moment and they said thats ok they support from win98 so no prob. When they came to do it yesterday they first said she could not have an extension line in her bedroom where she wanted it but had to have it in the lounge (which was so much easier for them) then they set up the box so the lights were all on for broadband dumped her with set up discs etc and left her to it, well she has been trying for hours and cannot get anything, she phoned the premium line which she should have been told was costing her £1 a min as she should not have been paying that and they are telling her its her computer she needs to buy a new one and if the boxes are lit then its her computers fault, they said 'not even an isp address' is coming up? This I'm afraid is total foreign language to her and me and we havn't got a clue what they are talking about. They tried to talk her through it on the phone but she said she didn't understand half of what they were saying. Surely if it says free installation dosn't that mean that they install it and get it working before they leave your house? Can anyone give me any clues as to why it may not be working and any tips on something we could maybe try?

Thanks in advance