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Re: probably stupid question but please help
Click on the speed test in the nav bar at the top of the page (you will have to allow popups from this site after you click) i bet you get between 5 an 9 mbps not 100.
What provider are you with and what package do you pay for ??
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please excuse my written english it has never bin my stongpoint 
once you have eliminated the impossible whatever left however improbable must be the truth
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