Thread: ntl complaints procedures.
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Old 30-01-2007, 22:28   #168
lostandconfused
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Re: ISP complaints procedures.
Quote:
Originally Posted by rafferty View Post
I agree with you, they do not have proper complaint procedures in place, I have been overcharged and told it will come off my next bill,and was informed by a manager last Friday they cannot credit my bank account back because I pay by d/d. When I asked for address for customer complaints I was given the customer services address to write to on the back of the bill. Hve been with Cable for 11years, but as their service is so awful I am thinkg of changing. Anyone think Virgin will be better?
surely the customer service adress is a complaints procedure? just because there isnt a specific department that is called, "complaints" doesnt mean there isnt a procedure in place when a customer has a grievance
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