Quote:
Originally Posted by ian@huth
Just read an article on El Reg http://www.theregister.co.uk/2005/01...com_gio_probe/ regarding Gio complaints. In it mentions "Under the Communications Act 2003, ISPs and other comms suppliers must have complaints procedures in place".
It would be a good idea to have the official compaints procedures applicable to NTL and Telewest listed in the "Articles" section if anyone can find out what they are. |
I agree with you, they do not have proper complaint procedures in place, I have been overcharged and told it will come off my next bill,and was informed by a manager last Friday they cannot credit my bank account back because I pay by d/d. When I asked for address for customer complaints I was given the customer services address to write to on the back of the bill. Hve been with Cable for 11years, but as their service is so awful I am thinkg of changing. Anyone think Virgin will be better?