Cable Forum - View Single Post - NTL

christiang62 · 28-01-2007, 08:42

I received two bills for December 2006. When I complained (27th December) I received an acknowledgement but no explanation or apology. It caused me some anxiety as I knew that there were insufficient funds to cover two direct debits and I would incur bank charges. As it turned out only the second and larger bill was claimed on DD, but it's no way to run a business and confirmed the general impression that NTL's Customer Service is very poor.

28-01-2007, 08:42	#89
christiang62 Inactive Join Date: Jan 2007 Posts: 3	Re: NTL - New Billing system Problems I received two bills for December 2006. When I complained (27th December) I received an acknowledgement but no explanation or apology. It caused me some anxiety as I knew that there were insufficient funds to cover two direct debits and I would incur bank charges. As it turned out only the second and larger bill was claimed on DD, but it's no way to run a business and confirmed the general impression that NTL's Customer Service is very poor.