We are fairly new to ntl:digital TV, after joining on there 2 for £20 deal (we already had 2MB Broadband) in October.
Today, our Pace 4001 STB was replaced after calling them about VOD images pausing every couple of seconds. The techie said that the signals are at a good level and decent quality, so there must be something wrong with the box, and that he'd replace it.
He then went to the van and came back with another "new" STB, another Pace (which i later discovered was a 4010). After 40 minutes of the install everything was working, incl. VOD just as he'd said. And all seemed well, however, know the box has started freezing again. Not responding to remote commands, box freezing while trying to access some BBCi things (like the extra Darts coverage). So, called them again and made my disappointment clear. I told them that we've had STB problems previously, in fact since day one, and that we are very unhappy that a supposed NEW STB is freezing just as much (if not more) than the first one.
We were told that they would try and fix it, and asked about when to send a techie out. We then asked about the possibility of getting one of the new Silver Samsung boxes (knowing fully well we probably won't be able to get one vis request over the phone, but to the chance anyway), saying that we are aware that the Pace ones are re-conditioned ones, and are sick of these supposed NEW Pace ones that are just giving us the same problems as we've had before. They then apologised and said that they would not charge us for the TV service until it is all sorted (not fully sure how much difference this would make to our bill as the TV is only £2.01/month [£20-£17.99 for Broadband]), but we'll see how things go.
Another things, a mate of ours who also lives in the Cambridge CB1 area (in fact about a block away from us) also had there STB replaced yesterday.
They were told that there full TV would be back up in 24 hours, but our techie said 40 minutes. After well over 24 hours, they still don't have all there Select TV channels (only the Free TV ones), whereas after the 40mins all our channels were up and running. What's the deal with this?
Any help please
RileyM