Update:
After finding the Customer Retention number via a link from here, I found a (hopefully) switchced-on member of the Retention Team who could actually see that this was about to force me to leave NTL. It took her half an hour to find someone to help, but she did actually phone back as promised, and I was passed over to a clued-up sounding member of the credit control department.
Apparently, after last time there wern't
any direct debit agreements on my account, cancelleted or otherwise. Say what?
Regardless, a Direct Debit mandate was set up (again) and the payment date is now roughtly when it was required. I'm promised written confirmation also.
The proof of this pudding will be on the 6th of February (To break the metaphor) and I
have been promised all of this before, but I'm hoping the higher level of staff are able to make their changes stick.
Wish me luck, folks!
