Quote:
Originally Posted by Chris W
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its sunday morning and after having the 1st ntl box put in i had 2 more since that nasty day i have had nothing but trouble 1 out of 3 boxes works the man came after several calls and told me the engerneer was at fault for not registering the cards so he spoke to his manager who told us it will be donr by 5pm well that was thursday i came to bed at 11pm to find i have no services in either bedroom and there is not anyway to contact any help as its out of hours and the email says not available and the online help is worse so
wheres the help for people who dont sleep who dont want to sit on hold all day to be cut of or given the run around..?
so far its been natioal problem (with all boxes that could make sense)
its a custmer servies fault (says faults) its faults (says custmer service) what happened to people who do what they say and phone you back as so far three have ment to..
im sure if i didnt pay my bill they would phone me up quick enough so how much should i pay for lack of services???
---------- Post added at 02:03 ---------- Previous post was at 01:58 ----------
Quote:
Originally Posted by Bruce Hewitt
Dose any one know the address of Richard Smith (Chairman) of NTL TELEWEST. If so please PM me.
Having just switched from BT to NTL what a mess, Sales giving misleading information.Customer Service (what's that!!) all hiding behind silly rules. Manages failing to return calls (That's no surprise) I could go on by I guess if you want to draw the bosses attention then Start at the Top and let it work down.
Someone said money had been taken from there account and not refunded.
Take out a County Court Action on line www.courtservice.gov.uk/mcol. Its simple its fast and gets results. I know I had the same problem with Talk Talk
(carphone warehouse) I issued the summons against the chairman and his chief accountant, the case didn't go to court, didn't want the publicity)
Paid in full with interest and court cost's
I think i might just try that too if my services are not sorted by monday and i think i will also tell my mom to do the same as she recomended ntl to me and since then she has had no internet and a terrible picture.....
---------- Post added at 09:22 ---------- Previous post was at 09:15 ----------
Issue county court proceedings on line www.courtservice.gov.uk/mcol
for the return of any money taken from your account and breach of contract
(failing to provide a service that you have paid for) don't forget to add your cost's (time & money spent in contacting NTL) Keep records dates & times of your complaints and attach to the summons. Good luck it dose get results. |