[LSainsbury]

This is actually quite common...

We moved into a new house in June 2006 - the builder had installed all the cables for TV and phone.

With regards to the phone - there's a master socket in the hall and extensions in the living room and bedroom.

All BT will be doing is connecting you the the exchange - they won't even come inside the house - and the best bit? They will charge you for doing this - about £150.

One other thing - un-screw the faceplate's from each socket - and check the wires are actually connected. Both extensions in our house were connected but the final link to the outside world (master socket) wasn't...

I wired it up myself (thanks Google) - saving another BT call out charge....please don't tell BT!!