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Mr Angry · 28-10-2006, 11:05

It's a common misconception that once somebody at NTL or Moorcroft says "Oh that's ok, sorry about that" people think the whole affair is over with when in actual fact it isn't.

NTL will most probably have recorded a default against your name and address with one of the main credit reference agencies for non payment before they refer the debt to Moorcroft for collection. This default will stay on, and destroy, your credit file for up to six years.

If you have a genuine case of error on the part of NTL then you should ask them to write to the credit reference agencies (because they all share information) and instruct them to remove the default. You must insist on removal because them simply stating that a default has been "satisfied" or "settled" means that it remains on file.

You should write to them (recorded delivery to the Company Secretary at his home address) giving them 28 days to comply with your request and then you should request a copy of your credit file (you can bill NTL for this should you wish to do so) to ensure that it has been removed in its entirety.

If it hasn't been then you are within your rights to seek restitution from NTL for a contravention of the Data Protection Act in that they have willfully processed erroneous information.

Good luck.

28-10-2006, 11:05	#135
Mr Angry Beta tester of the... Join Date: Jan 2006 Location: Belfast Posts: 1,918	Re: ntl complaints procedures. It's a common misconception that once somebody at NTL or Moorcroft says "Oh that's ok, sorry about that" people think the whole affair is over with when in actual fact it isn't. NTL will most probably have recorded a default against your name and address with one of the main credit reference agencies for non payment before they refer the debt to Moorcroft for collection. This default will stay on, and destroy, your credit file for up to six years. If you have a genuine case of error on the part of NTL then you should ask them to write to the credit reference agencies (because they all share information) and instruct them to remove the default. You must insist on removal because them simply stating that a default has been "satisfied" or "settled" means that it remains on file. You should write to them (recorded delivery to the Company Secretary at his home address) giving them 28 days to comply with your request and then you should request a copy of your credit file (you can bill NTL for this should you wish to do so) to ensure that it has been removed in its entirety. If it hasn't been then you are within your rights to seek restitution from NTL for a contravention of the Data Protection Act in that they have willfully processed erroneous information. Good luck.