[popper]

Originally Posted by Mr Angry
It's not a matter of them "discussing" anything with the complainant.

As Broadcaster has pointed out it's an undertaking to do nothing, no follow up, no outcome report and no further correspondence in relation to the complaint unless they "require further information". They (NTL) have access to the servers and the mail history of customers so what possible "further information" could NTL hope, or need, to acquire from the complainant that, once alerted, they can't determine for themselves?

The best way to get complaints resolved is to write by recorded delivery directly to the Company Secretary at his home address.

Originally Posted by markyboi

.
Firstly, you shouldn't be writing to anyone at their home address.

and secondly, you dont hear anything because of dpa and privacy laws.

hehe, your telling Mr.A how to suck eggs....

as for writing to a Company Secretary , thats public domain information so cant apply to privacy laws.

so do tell the readers how the Data Protection Act is infact the biggest hammer any of the NTL:tw end users have and how it could be used to cripple the NTL data manager department and the current incarnation of NTL:tw if they so wished?, MrA, myself and many others now know but doesnt feel the need to broadcast that fact as yet as i at least have hopes that the (/some) NTL employees can become/are good , effective and helpful people and make NTL:tw a good company for all concerned, i do like the tech people, its a shame some let the side down and become a jobswerth .

[edit]
does it make sense for some employees to enrage the users once they understand the dpa? and its seriousness to their jobs!, your choice but heres a clue as it were if your interested.

from the official HMG site
http://www.opsi.gov.uk/acts/acts1998/80029--l.htm#sch1
"S C H E D U L E S




SCHEDULE 1
THE DATA PROTECTION PRINCIPLES PART I THE PRINCIPLES 1. Personal data shall be processed fairly and lawfully and, in particular, shall not be processed unless-

• (a) at least one of the conditions in Schedule 2 is met, and

• (b) in the case of sensitive personal data, at least one of the conditions in Schedule 3 is also met.

2. Personal data shall be obtained only for one or more specified and lawful purposes, and shall not be further processed in any manner incompatible with that purpose or those purposes.
3. Personal data shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed.
4. Personal data shall be accurate and, where necessary, kept up to date.
5. Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6. Personal data shall be processed in accordance with the rights of data subjects under this Act.
7. Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.
8. Personal data shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data"