Cable Forum - View Single Post

agatward · 03-09-2006, 17:35

Have been keeping an eye on this for the past week or so. Downstream SNR is averaging 34.8dB, received power averages 1.6dBmV. Transmit power is averaging 61.0dBmV. I'm also averaging between 3 and 10 drop-outs per day but the modem never reboots (or at least the Ethernet link is not reported as dropping by my firewall).

Definitely think I need an engineer visit... However I really don't want to have to go through tech support as I have an enterprise-grade hardware firewall (Juniper Netscreen 5GT) and they always wish to blame that. I have tried reconnecting the coax cable at both ends, and have also tried giving the centre conductor a light cleaning.

So... are any NTL techs on here willing to sort me out an engineer visit or can recommend how I get through the hoops that support wish me to jump through without completely dismantling my network?

Thanks in advance,

Andy.

03-09-2006, 17:35	#3
agatward cf.member Join Date: Apr 2006 Location: Reading Services: NTL 10Mbit, Netscreen Firewall, Freeview Posts: 25	Re: Connection problems in Reading Have been keeping an eye on this for the past week or so. Downstream SNR is averaging 34.8dB, received power averages 1.6dBmV. Transmit power is averaging 61.0dBmV. I'm also averaging between 3 and 10 drop-outs per day but the modem never reboots (or at least the Ethernet link is not reported as dropping by my firewall). Definitely think I need an engineer visit... However I really don't want to have to go through tech support as I have an enterprise-grade hardware firewall (Juniper Netscreen 5GT) and they always wish to blame that. I have tried reconnecting the coax cable at both ends, and have also tried giving the centre conductor a light cleaning. So... are any NTL techs on here willing to sort me out an engineer visit or can recommend how I get through the hoops that support wish me to jump through without completely dismantling my network? Thanks in advance, Andy.