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Broadcaster · 03-09-2006, 13:14

Hi guys

Like a lot of you, we get a huge amount of unwanted junk mail.
Our attitude to this is to simply block the IPs of senders.
We do not wish however, to block UK IPs, unless they have a static address.

We complained to NTL about one of their clients, who is throwing out junk and got this reply:

"Your report has been assigned the following reference number:xxxxxx

Please quote this reference in any further correspondence when referring to this complaint.

Please note that ntl will not discuss the outcome of our investigation into this matter, nor divulge details of the account concerned. Unless we require further information from you, you will not receive any further communication from us in regards to the above reference number."

This seems to us to be an undertaking to do nothing......
Is this what your experience is?

Does anyone have the e-mail address of the head of customer services at NTL, so we can get through to them?

03-09-2006, 13:14	#123
Broadcaster cf.member Join Date: Sep 2006 Posts: 0	Re: ntl complaints procedures. Hi guys Like a lot of you, we get a huge amount of unwanted junk mail. Our attitude to this is to simply block the IPs of senders. We do not wish however, to block UK IPs, unless they have a static address. We complained to NTL about one of their clients, who is throwing out junk and got this reply: "Your report has been assigned the following reference number:xxxxxx Please quote this reference in any further correspondence when referring to this complaint. Please note that ntl will not discuss the outcome of our investigation into this matter, nor divulge details of the account concerned. Unless we require further information from you, you will not receive any further communication from us in regards to the above reference number." This seems to us to be an undertaking to do nothing...... Is this what your experience is? Does anyone have the e-mail address of the head of customer services at NTL, so we can get through to them?