with regards your modem speed, you can check that yourself if you have the stand alone modem , in my case the blue NTL250, open a browser and click this url to your modems mini webserver
http://192.168.100.1/
log into the modem using the Factory default
username/password
root click the •
Operation Config.
in my case on 4mbit i get
Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 4096000
Maximum Upstream Data Rate : 400000
Maximum Upstream 1600
Channel Burst :
for a far less accurate estimate you could also just click the speedtest at the top of this
very page and report back to the thread your reported speeds.
as for the phone, if you were going to have it turned off in 4 weeks anyway, and you still have one working
your better off just pushing for written confirmation of the date it was turned off so you have proof
that they cant overbill you for the extra month.
kit2, can you format your untidy posts by pressing the enter key twice at your full stops please, you make them very hard to read as they stand.