Billing Question following Cancellation

jyp · 19-06-2006, 12:37

Dear All,

A quick query about NTL billing. My TV service has been cancelled on June 13, 2006 following my request on May 13, 2006. The set top box has also been picked up. I have now received a bill for the period June 10-July 10. I called NTL and was told the following story: Since my cancellation went into effect on the 13th and given that the billing is done on the 10th, they sent me the June10-July10 bill to cover for the 3 extra days and that I should be applying for a refund once I get my last bill on July 10th.

This sounds quite amazing to me! Why should I go through the hassle of "applying" to get my own money back!!! I am not even sure that the above story I was told makes any sense or whether it is true at all. It would be great if someone could provide some info/feedback on this??

Many thanks to all,

JYP

foreverwar · 19-06-2006, 13:10

Sounds a bit strange

I installed/ran one of the first cable billing systems at Jones Cable / Bell Cablemedia, and even then (over 10 years ago), if a customer cancelled services, a credit was automatically raised (as line & package rental was a month in advance, if you cancelled after the bill was generated, but had paid your bill, you were owed money for the part month you had not received services).

I have changed services (added Sky Movies for Christmas, and then taken them off a month later), and a credit was always applied to the bill on reduction of services.

Seems that billing systems have got worse in the last decade

or
They are talking bolleaux

Fingy · 19-06-2006, 18:27

What you have told is correct... thats the way the billing systems work.

Your next bill will show a credit for the advance pro-rata charges and charges for any phone calls or ppv's booked between this bill being produced and your disconnection date.