Disconnection and refunds

Billj · 08-06-2006, 21:22

Help! I notified NTL of my wish to disconnect my Cable TV service in February. Becuase I neglected to cancel my Direct Debit I overpaid by two months.

Despite numerous phone calls and false promises, I still have not received a refund (which Cutomer Services acknowledges is due to me). I notice that the only way to contact NTL is via their Customer Service number, and the operators will never connect me to a Supervisor/Manager. Anyone have any advice?

08-06-2006, 23:19

You ain't got no chance of getting your money back from them!

Well not anytime soon, normally takes 6 months or more to get any type of refund!

Send them a letter requesting it and when they don't respond take them to small claims court!

**Stuart C** · 09-06-2006, 14:37

Billj,

to CableForum.

If you PM (click the "Send PM" button at the bottom left of this post) me your name, account number , address and contact phone number , I will refer this to one of our contacts within NTL.