04-06-2006, 07:34
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#1
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cf.addict
Join Date: May 2005
Location: Huddersfield
Services: 4 mb BB,xl Tv pack,
Posts: 325
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Online Billing
An chance NTL may allow us to access your accounts online, Most other Companies allow this nowadays, I can do this on my Virgin Mobile, My Electricity + Gas Company, Not sure about water company but that bill is constant.
If they did this we could see details of our packages, maybe upgrade and downgrade as required, without the phone calls to the call centres.
IE so many times has there been a good film on and by the time you realise the csc is closed, etc.
Any thoughts ???
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06-06-2006, 00:47
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#2
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cf.addict
Join Date: Aug 2005
Location: Portsmouth for Uni, and Bristol
Age: 24
Services: Portsmouth: ntl Family, 2Mbps and Talk Unlimited
Bristol: Telewest Supreme, 4Mbps and Talk Unlimite
Posts: 150
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Re: Online Billing
ntl have bigger problems with their billing systems at the moment - they still have 4 or 5 different systems depending on area that they are all trying to merge into one. I think the current plan is to move everyone onto the Telewest billing system, which does include some online account management.
If they were to implement online billing now, then they would need to do it 4 or 5 times to work for each area.
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06-06-2006, 00:53
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#3
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EX-ntl: staff
Join Date: Feb 2004
Location: Teeside, then Sutton, and now live in Mansfield
Age: 30
Services: Samsung 2110 digi TV and TVDrive, Ambit 250 20Mb cablemodem, 1Xphoneline, Virgin mobile contract p
Posts: 1,027
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Re: Online Billing
Quote:
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Originally Posted by thelem
ntl have bigger problems with their billing systems at the moment - they still have 4 or 5 different systems depending on area that they are all trying to merge into one. I think the current plan is to move everyone onto the Telewest billing system, which does include some online account management.
If they were to implement online billing now, then they would need to do it 4 or 5 times to work for each area.
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Correct. When its all on ICOMs they would be able to do it easily.
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27-06-2006, 22:31
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#4
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cf.geek
Join Date: Jan 2004
Location: Hertfordshire
Age: 35
Services: 20MB Broadband/VM XL
Posts: 735
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Re: Online Billing
I would just be happy if NTL emailed a bill or perhaps sent one via post!
Is there some money saving scheme where they have decided to stop sending out bills?
I wouldnt mind so much if i could view it online, ive paid a bit over the odds for the last yr or so, i have no idea what my credit is.
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27-06-2006, 23:04
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#5
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cf.mega poster
Join Date: Jan 2006
Location: Berkshire
Posts: 1,119
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Re: Online Billing
Quote:
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Originally Posted by thelem
I think the current plan is to move everyone onto the Telewest billing system, which does include some online account management.
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According to the CS rep I spoke to at TW the other day, TW are only just finishing finalising on one billing system, nevermind the NTL half. That was the reason I was given as to why I couldn't make any changes to my TV package anyway. (And it was an upgrade!)
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